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Summer Membership FAQ

I didn't receive my card in my email inbox.
Look in your Spam or Junk mail box.  Some email servers put it there. If it is not there then email Katherine.Brown@memphistn.gov or Candace.Hopkins@memphistn.gov and we will pull your information and send you a PDF of your card.

My card is blank when I pull it up in the browser window.
Make sure you have the full URL address.  You may need to cut and paste it from your email.  Sometimes the email window will split the URL

I tried to print my card and it prints without my information. 
You need to use the print option in your toolbar.  Don't try to print by clicking on the image. Also on your keyboard, you can hold the Ctrl button and press the P button at the same time. Or, you can "print as a PDF" if your printer supports that Also see the next print tip

I tried to print my card but Lively Learning prints over my name. I am having trouble printing my card.
This is probably a printer issue. Try printing it on a different printer or look at your printer settings.  Windows Users: You can also make your card as large as you can on your screen, press "Print Screen" (located at the top of your keyboard and to the right of the F12 button) and paste (Ctrl-V) it in Microsoft WORD, then print the document.

MAC Users: Bring up the membership card; Press Command+Shift+4, this will bring up a box that will highlight the area that you specify. After you drag the box to the proper size and release the mouse button it will pull a copy of the selected image onto your desktop. Open up this file from your desktop and print it. Alternatively, you can center the image on screen. Must be centered or it won’t work. Press Command+Shift+3. This pulls it to the desktop. Print open file from desktop. (FYI: Command is the Apple key.)

If you still have problems you can email Katherine.Brown@memphistn.gov or Candace.Hopkins@memphistn.gov and we will pull your information and send you a PDF of your card.

I am not getting a confirmation screen when I register.
Then it is not capturing your information. First make sure you have something in the 2nd adult field. You can type N/A if you don't have a 2nd adult. It also could be a browser/computer issue.  If your computer does not let you fill out the form, click submit, and return the confirmation screen then it is not capturing your information. Try using a different computer or have someone else register you. Many phones will have this problem.  Try using a computer.

The number of children on my card is wrong; will I be able to bring all my children?
Yes, this is for your family. The membership is good for 2 adults and your children under 18, up to 10 children.

Does the trial membership include the free/discounted admission to the reciprocal ASTC museums?
No, it does not include ASTC benefits. You will need to purchase a full membership to take advantage of those benefits. While this Summer Trial offer is valid, you will not lose any free months because we will add on any unused time from your summer membership to your full membership. Contact us at 901-320-6406 for information on Memberships.

I signed up but never got the e-mail with the temporary card.  I tried to signup again and it said I was already signed up. 
You can not sign up twice under the same email address.  If you did not get an email at the address you provided us, first check your junk and spam mailboxes.  Some filters may put the email in there.  If you still can not find it, email Katherine.Brown@memphistn.gov or Candace.Hopkins@memphistn.gov and we will pull your information and send you a PDF of your card. 

How many kids can I bring? Do they all have to be mine?
Both our full memberships (Family level and above) and our trial memberships allow you to bring up to 10 related children under 18 years of age with you.  (If you have a nanny or babysitter you may put
them on your card or they can use your card.)

I signed up last year, can I still apply for this?
Yes you can sign up for this membership.

What do I do if I don't have a printer to use?  
You can have a friend print it or to go to the library, Kinko's or an office supply store that has a printer. You can also show it on your phone if you have a smartphone.

Do I have to have an email address?
Yes, we must have a valid email address to email your card and e-vites to. Please do not opt-out of our emails or you will not receive e-vites to events. Most search engine sites have free email accounts that you can sign up for (Google, Yahoo, Hotmail, etc.)

I am not receiving e-invitations or any emails from the Pink Palace?
They may be in your spam mailbox or you might have opted-out of our emails.  You will have to re-enter your email address on our e-newsletter to opt back in to our email engine.  Although we enter your email address to send you e-invitations, if you have opted out of our email engine it will take your email address off.  Go to http://www.memphismuseums.org/enewsletter/ to enroll in our e-newsletter.

Do I have to cancel this membership myself after the three months? Will I get charged if I don't cancel it myself?
No, it will expire in three months with no commitment.  We will send you emails asking if you would like to purchase a full membership.

Can I sign up in your office? 
No, you can only sign up online.

Do I get free IMAX tickets with this?
No but you will get member pricing for the summer which will be $6.50 for adults and seniors and $5.50 for children..

Do I get free Planetarium tickets with this?
No but you get a $1 discount on Planetarium Tickets.

Are there any fees involved?
No, there are no fees for your trial membership.