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Trial Membership FAQ

Please Look for the Answer to Your Question Before Calling or Emailing Us.

The following are the most common questions we get about our Summer Trial Membership.  If your answer is not listed below, you may call us at 901-636-2406 or email us at membership [at] memphistn [dot] gov. We can often answer questions quickly but it may take 24 hours or longer to get a response, depending on staffing.

I didn't receive my card in my email inbox.

Look in your Spam, Junk and Promotions mial boxes. Some email servers put your emails there.

If you have a Yahoo or AOL email address: Yahoo and AOL prevented you from getting the auto-generated emails from our website this year.  Please contact us and we will resend your card.  You shouldn't have any problem receiving our regular emails. Call 901-636-2406 or email membership [at] memphistn [dot] gov.

Please make sure you “whitelist” membership [at] memphistn [dot] gov so you will receive our emails. If you still don't see your email then you might have typed your email address incorrectly. Please email us at membership [at] memphistn [dot] gov and we will pull your information and send you a pdf or a link to your card.

My card is blank when I pull it up in the browser window.

Make sure you have the full URL address. You may need to cut and paste it from your email. Sometimes the email window will split the URL

How Do I Save my Card on my Phone?

Bring the card up on your phone and take a screen shot of your card.  It will be saved in your Gallery. To view the screenshot you've taken, navigate: Apps > Gallery >Screenshot.

You can Google how to screenshot for your type of phone but it is usually a combination of the power button and either the home button or one of the volume buttons.Google is very helpful with instructions, so I would start there. It will be something like: DROID Maxx by Motorola. -  press and hold Power and Volume down at the same time until the screen appears to flash then release.  For an IPhone and Samsung phones it will probably be the Home button and Power at the same time. 

I tried to print my card and it prints without my information.

You should be able to print your card by using the print option in your toolbar (File – Print), or by right clicking on the image of your card and selecting print. Also, on your keyboard, you can hold down the Ctrl button and press the P button. If none of these work, try “print as a PDF” if your printer supports that. Also see the next printing tip. You can show your card on your phone.

I am not getting a confirmation screen when I register.

Then it is not capturing your information. You probably have an error message at the top of the screen. Do you have something in the 2nd adult field? You can type N/A if you don't have a 2nd adult. Did you click "I'm not a robot" at the bottom of the screen? You have to do this. It also could be a browser/computer issue if you are using an old computer. Try using a different computer or have someone else register you. 

I can't see part of the form. I am having trouble seeing the form

We have tested all browsers but if you are working on a very old browser, you might have trouble. We have seen this especially with Internet Explorer prior to version 10. Try updating your browser to a more current version. You can Google how to upgrade your browser. www.google.com.

Does the trial membership include the free/discounted admission to the reciprocal ASTC museums?

No, the Trial Membership does not includes ASTC benefits. You will need to purchase a full membership to take advantage of those benefits. Purchase a full membership.

Do I get free 3D/2D Movie or Planetarium tickets with this Trial Membership?

No, but you will get a $1 discount on all 3D/2D Movie and Planetarium tickets during your trial membership period. You must purchase a full membership to get free passes to the CTI Theater or Sharpe Planetarium. Purchase a Full Membership

I signed up but never got the e-mail with the trial card. I tried to sign up again and it said I was already signed up.

You cannot sign up twice under the same email address.  If you don’t see your card in your Inbox, look in your Spam, Junk, and Promotions mail boxes. If you still cannot find it, contact us and we will pull up the card associated with your email and send it to you.

How many children can I bring? Do they all have to be mine?

Both our full memberships (Family Level and above) and our Trial Membership allow you to bring up to 10 RELATED children, under 18 years of age, with you in addition to one other adult. Related children under 18 years of age can be your children, foster children, nieces & nephews, and grandchildren. This does not include school groups, camps, churches, or neighbors, etc.  (If you have a nanny or babysitter you may put them on your card, they can use your card with a note from you, or you can have them sign up for thier own membership. It's free after all.)

Can my babysitter/nanny use my Trial Membership card?

If you have a nanny or babysitter you may put them on your card, they can use your card with a note from you, or you can have them sign up for their own membership. It's free after all.

Can I sign up for the Trial Membership in your office?

No, you can only sign up online.

I signed up last year, can I still apply for this?

Yes, you can sign up for the Trial Membership again this year. But wouldn't you rather get a full membership and be able to use all the benefits year round? Plus you can use your full membership when traveling and you get free passes when you Purchase a Full Membership.

What do I do if I don't have a printer to use?

You can have a friend print it or go to the library or an office supply store that has a printer. You can also show it on your phone.   

Do I have to have an email address?

Yes, we must have a valid email address to email your card and e-vites to. Please do not opt-out of our emails or you will not receive e-vites to events. Most search engine sites have free email accounts that you can sign up for (Google, Yahoo, Hotmail, etc.)

I am not receiving e-invitations or any emails from the Pink Palace?

They may be in your Junk, Spam or Promotions mail boxes or you might have opted-out of our emails.  You will have to re-enter your email address on our e-newsletter to opt back in to our email engine.  Although we enter your email address to send you e-invitations, if you have opted out of our email engine it will take your email address off.  Sign up for our e-newsletter.

Do I have to cancel this membership myself after the trial period? Will I get charged if I don't cancel it myself?

No, it will expire after the trial period with no commitment.  We will send you emails asking if you would like to purchase a full membership.