Summer Membership FAQ
I didn't receive my card in my email inbox.
Look in your Spam or Junk mail box. Some email servers put it there. If it is not ther then email Katherine.Brown@memphistn.gov or Lauren.Pate@memphistn.gov and we will pull your information and send you a PDF of your card.
I tried to print my card and it prints without my information.
You need to use the print option in your toolbar. Don't try to print by clicking on the image.
I tried to print my card but Lively Learning prints over my name.
This is probably a printer issue. Try printing it on a different printer or look at your printer settings. You can also make your card as large as you can on your screen, press "Print Screen" (located at the top of your keyboard and to the right of the F12 button) and paste (Ctrl-V) it in Microsoft WORD, then print the document. If you still have problems you can email Katherine.Brown@memphistn.gov or Lauren.Pate@memphistn.gov and we will pull your information and send you a PDF of your card.
I am not getting a confirmation screen when I register.
Then it is not capturing your information. First make sure you have something in the 2nd adult field. You can type N/A if you don't have a 2nd adult. It also could be a browser/computer issue. If your computer does not let you fill out the form, click submit, and return the confirmation screen then it is not capturing your information. Try using a different computer or have someone else register you. Many phones will have this problem. Try using a computer.
The number of children on my card is wrong; will I be able to bring all my children?
Yes, this is for your family. The membership is good for 2 adults and your children under 18, up to 10 children.
Does the trial membership include the free/discounted admission to the reciprocal ASTC museums?
No, it does not include ASTC benefits. You will need to purchase a membership to take advantage of those benefits. While this offer is valid, you will not lose any free months because we will add on any unused time to your year membership.
I signed up but never got the e-mail with the temporary card. I tried to resign up again and it said I was already signed up.
You can not sign up twice. If you did not get an email at the address you provided us, first check your junk and spam mailboxes. Some filters may put the email in there. If you still can not find it, email Katherine.Brown@memphistn.gov or Lauren.Pate@memphistn.gov and we will pull your information and send you a PDF of your card.
How many kids can I bring? Do they all have to be mine?
Both our full memberships (Family level and above) and our trial memberships allow you to bring up to 10 related children under 18 years of age with you.
I signed up last year, but never received anything. Can I still apply for this?
Yes you can sign up for this membership.
What do I do if I don't have a printer to use?
You can have a friend print it or to go to the library, Kinko's or an office supply store that has a printer.
Do I have to have an email address?
Yes, we must have a valid email address to email your card and e-vites to. Please do not opt-out of our emails or you will not receive e-vites to events. Most search engine sites have free email accounts that you can sign up for (Google, Yahoo, Hotmail, etc.)
I am not receiving e-invitations or any emails from the Pink Palace?
They may be in your spam mailbox or you might have opted-out of our emails. You will have to re-enter your email address on our e-newsletter to opt back in to our email engine. Although we enter your email address to send you e-invitations, if you have opted out of our email engine it will take your email address off. Go to http://www.memphismuseums.org/enewsletter/ to enroll in our e-newsletter.
Do I have to cancel this membership myself after the three months? Will I get charged if I don't cancel it myself?
No, it will expire in three months with no commitment. We will send you an email asking if you would like to purchase a full membership towards the end of your 3 months.
Can I sign up in your office?
No, you can only sign up online.
Do I get free IMAX tickets with this?
No but you will be invited to an IMAX Members' Only Party and you get a $1 discount on IMAX Tickets.
Do I get free Planetarium tickets with this?
No but you get a $1 discount on Planetarium Tickets.
Are there any fees involved?
No, there are no fees for your trial membership.
How do I make a reservation for the IMAX Members' Night?
You will receive an e-invitation in June for this IMAX Premier. You can not make a reservation until you receive the email. The email will have instructions on how to make your reservation.
